Shipping & Return Policy
We’re committed to delivering your orders promptly and safely—whether you’re in India or abroad. Please read our shipping and return policies carefully before placing an order.
Shipping Policy
Order Processing Time:
All orders are processed and dispatched within 3 business days of successful payment.
Estimated Delivery Time:
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India: 3–5 business days (via Shiprocket)
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International: 7–10 business days (may vary based on location)
Shipping Charges:
We offer free shipping on all domestic and international orders.
Packaging:
We pack all products using secure and eco-friendly materials to ensure safe and sustainable delivery.
Return Policy
We accept returns only for products that arrive damaged.
Steps to Request a Return:
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Email us at ecom@zeptixlocal.com within 3 days of delivery.
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Include your order number and clear photos/videos of the damaged product.
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Once approved, we will arrange a free pickup from your location.
Return Conditions:
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The item must be unused and in its original packaging.
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Returns requested after 3 days of delivery will not be accepted.
Refund & Replacement Policy
Once the returned item is received and inspected, you may choose between:
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A full refund to your original payment method
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A free replacement of the damaged item
Refunds are processed within 5–7 business days after approval.
Cancellation Policy
Order Cancellations:
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You can cancel your order within 12 hours of placing it or before it is shipped, whichever is earlier.
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To request a cancellation, email us at ecom@zeptixlocal.com with your order number.
Once an order has been shipped, it cannot be cancelled and must follow the return process if applicable.
Customer Support
Have a question or need help with your order?
Reach out to us at ecom@zeptixlocal.com
Support hours: Monday to Friday, 10:00 AM – 6:00 PM (IST)